How long does it typically take to process an order ?
Answer :
Once your order is placed, we process the order within 24 hours.
Where is Color Mama shipping from ?
Answer :
We're located in the United states and we ship from within the said country.
What is your return policy ?
Answer :
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Do you accept Bitcoin ?
Answer :
We typically deal with USD, but if you'd prefer to pay using BTC. Send us a support ticket and we'll give instructions on how to pay.
Is it possible to refer items I'm interested in to your store ?
Answer :
Yes, we love input from our customers. If you see a cosmetic item you're interested in buying that we don't sell. Send us a support ticket and we'll do our best to accommodate.
I ordered from you, but I changed my mind. Can I refunded ?
Answer :
Yes, if the order has yet to processed, we can refund you as soon as possible. If you're order has been processed, you will need to use the steps provided in our return process.
Do you have an affiliate system ?
Answer :
We welcome all support, if you'd like to join our affiliate program, simply send us an email and we'll ask a few questions to determine your eligibility.